PRIVACY POLICY

STES Industrial Limited

1. Introduction

STES Industrial Limited (“we”, “us”, “our”) is committed to protecting personal data and processing it in a lawful, fair and transparent manner. This Privacy Policy sets out how we collect, use and protect personal data in connection with our business activities.

This policy applies to all individuals who interact with us, including customers, prospective customers, suppliers and business contacts. By engaging with us or using our website, you acknowledge that your personal data may be processed in accordance with this policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect personal data including names, email addresses, telephone numbers, company details, and information relating to enquiries, requirements and interest in our products and services.

We may also collect technical data when you use our website, including IP address, browser type, device information and usage data.

We rely on the accuracy of the information provided to us. You are responsible for ensuring that any personal data you provide is accurate, complete and kept up to date.

3. How We Collect Information

Personal data is collected directly from you through communications such as email, telephone calls, website contact forms, contractual documentation, quotations and in-person meetings.

We also collect limited data automatically through cookies and analytics tools when you visit our website.

4. How We Use Your Information

We use personal data as necessary to operate our business, including responding to enquiries, preparing quotations, supplying products and engineering services, managing contracts and maintaining business relationships.

Personal data may also be used for internal administrative purposes, including financial accounting, auditing, compliance, risk management, and the protection of our business interests.

We reserve the right to process personal data where necessary to establish, exercise or defend legal claims, or to protect the rights, property or safety of our business, our customers or others.

Where permitted by law, we may use your data to send relevant business communications. We will not send unsolicited marketing where it is prohibited.

5. Lawful Basis for Processing

We process personal data where necessary for the performance of a contract or to take steps prior to entering into a contract. We also process data where required to comply with legal obligations.

In addition, we process data where it is in our legitimate interests to operate, manage and develop our business, including assessing commercial risk, provided those interests are not overridden by your rights.

Where required, we will obtain consent before processing, including in relation to non-essential cookies.

6. Sharing of Information

We may share personal data with third parties where necessary for business purposes, including professional advisers, suppliers, service providers and credit reference agencies.

We may use such information to assess creditworthiness, reduce financial risk and support commercial decision-making.

We do not sell personal data. Any sharing is limited to what is necessary for legitimate business purposes.

7. International Transfers

Some of our service providers operate outside the United Kingdom. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect that data.

8. Data Retention

We retain personal data only for as long as necessary for business, legal and regulatory purposes.

Customer and project data is typically retained for up to six years following the end of a business relationship. Financial data is retained in accordance with statutory requirements. Marketing data is retained until you opt out. Website analytics data is retained for a limited period.

We may retain data for longer where necessary to protect our legal position or business interests.

9. Data Security

We take appropriate technical and organisational measures to protect personal data. Access to data is restricted to authorised individuals and systems are protected using appropriate security controls.

While we take reasonable steps to protect data, no system can be guaranteed to be completely secure, and we cannot accept liability for unauthorised access beyond our reasonable control.

10. Your Rights

You have rights under data protection law, including rights of access, correction, erasure and restriction.

All requests must be made in writing by post to the address below. We reserve the right to refuse or limit requests where permitted by law, including where requests are manifestly unfounded, excessive or repetitive.

We may require proof of identity before responding and may charge a reasonable fee where permitted.

11. Cookies

Our website uses cookies to ensure functionality and to analyse usage. This includes Google Analytics.

Non-essential cookies will only be used where you have provided consent via our website cookie banner. You may accept or decline such cookies and can change your preferences at any time.

12. Contact and Registered Address

All correspondence relating to this Privacy Policy must be sent by post to:

STES Industrial Limited, Solihull Business Centre, 1711 High Street, Knowle, Solihull, West Midlands, B93 0LN, England.

13. Limitation of Responsibility

We are not responsible for the privacy practices of third-party websites or services that may be linked from our website.

To the extent permitted by law, we shall not be liable for any indirect or consequential loss arising from the processing of personal data in accordance with this policy.

14. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. The latest version will be published on our website.

Last updated: March 2026